Frequently Asked Questions

Q. When will I receive my travel documents?

A. Usually 3 to 4 weeks before departure. You can however ask for special arrangements, we are more than happy to assist you.

Q. Is your website secure?

A. Yes. We use Secure Socket Layer (SSL) encryption on all pages that contain sensitive data transmission. All financial data and transactional processes are completed in Eway's payment gateway, which is PCI-DSS compliant. This provides independent assurance, global best practice, leading security measures for both you and us in handling financial transactions.

Our website hosting provider supports us with the latest, best practice software and monitoring systems in defence against viruses, hackers and spyware. We monitor our website activity regularly to ensure everything is working correctly. We use the best specialist advice we can on these matters.

Q. Which credit card types do you accept?

A. Visa, MasterCard and American Express.

Q. Which currency are your prices in?

A. All Prices on the website are shown, quoted and transacted in Australian Dollars (AUD).